TERMS & CONDITIONS
Please carefully read our Terms and Conditions here.  By employing Offensive Cake Design’s services, you will be bound by these Terms and Conditions.

DELIVERY/SET UP

The price for delivery is dependent on the nature of your cake (ie whether it is multi-tiered), as the larger the cake, the more reinforcements and planning are required for delivery and set up. The distance between your venue and our kitchen also affects pricing.

We are not responsible to any damage of the cake once set-up is complete. The customer is responsible for providing an appropriate and secure table and environment for the cakes/desserts at the venue. Cakes are heavy and require sturdy support. Optimal room temperature is 20 degrees, and if the cake is delivered several hours before the event, appropriate fridge space is highly recommended.

SELF COLLECTION
The highest level of care is involved in ensuring your cake is well-supported (via cake boards and wooden dowels through your cake tier).
However, once the dessert or cake transfers from Offensive Cake Design to you, the responsibility also shifts, and you assume responsibility and liability for the condition of the product.

FOOD ALLERGIES AND INTOLERANCES

While we take the utmost care to fulfil your requirements and minimise risks, we cannot guarantee that our products are free from any ingredient that may affect certain food allergies.

The following ingredients are used in our kitchen:

• Milk and other dairy products
• Eggs
• Nuts including but not limited to: peanuts, pecans, walnuts, almonds, cashews, pistachios, hazelnuts
• Wheat and Gluten
• Food colours

We recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have.  Offensive Cake Design will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.

CHANGES TO MY ORDER

We can accept changes to your order up to 14 days in advance. Changes made within 14 days may incur a fee to cover the reworking of a design or the loss of work that has already been completed.

QUOTES AND PAYMENT

For custom cakes, until Offensive Cake Design has received a full payment your order is not confirmed and the date is still open to other orders. Our price quotes/estimates are subject to adjustment, and are valid for 30 days. Once a full payment has been made, the quote that was provided to you will remain as it is.

We only accept payment via Paypal or credit card. Once your order is confirmed, our banking details will be included in your invoice.

CUSTOM CAKES AND IMAGES

Edible images are $30. If you require edible image please specify as we do not own an edible printer and get it printed from another business.

For custom cakes, please note that I do not replicate cakes. As you can appreciate, each cake is treated as a unique piece, however I can tailor make your cake to your specific requirements. A few factors such as size, colour and other requirements may affect the outcome of the cake.

PICTURES

Offensive Cake Design owns pictures of the cakes that are made and reserves the rights to use it for promotions and any other circumstances if deemed necessary. Its against policy to provide pictures before pickup.

CANCELLATIONS

While our products are made fresh, we still need to purchase ingredients which are non-refundable to us. We also need to plan ahead of time and schedule your order’s requirements in with our other commitments. Furthermore, upon taking your order, we may have needed to decline another customer’s order. As such, if the order is cancelled within 14 days, we cannot refund your deposit or provide you with a credit. In the event of a cancellation that takes place more than 14 days prior to your event, Offensive Cake Design will provide a refund minus a $60 admin fee.

CANCELLATIONS OR POSTPONEMENTS DUE TO COVID

Within 7 days

Your cake may already have been baked at this stage and decoration preparations may have commenced. As such, no refund will be provided. In this circumstance, Offensive Cake Design is more than happy to come to a resolution with you to determine how to proceed.

Within 14 days

Please keep in mind that creating cakes and desserts takes many hours and involves multiple steps. As such, if designing, baking and or decorating have begun, these elements will be accordingly deducted from your refund, in addition to a $60 admin fee.

All other cancellations and postponements due to covid

Please keep in mind that creating cakes and desserts takes many hours and involves multiple steps. As such, if designing, baking and or decorating have begun, these elements will be accordingly deducted from your refund, in addition to a $60 admin fee.