FAQ_edited

Click on the “CONTACT” button found on the top of the navigation bar, then simply fill out the form to specify exactly what you require. This asks for most of the details needed in order to get back to you with a quote quickly and efficiently. Please allow 24 hours to get back to you.

Photos are great sources of inspiration, but keep in mind while they are helpful in determining the style of cake you are after, ultimately you will have a special OCD cake with a uniquely creative design.

Yes. The cake needs to be paid in full. This is to guarantee that your order is booked in for the date you require. Once a quote has been confirmed by you, an invoice with the bank details will be sent to you.

Payment is accepted via Bank transfer or Paypal, and the order must be paid in full 7 days before your event. Any work on your cake will not commence unless full payment has been received.

For any cancellations up to 14 days before the event date, we cannot refund the amount paid. However, a credit note can be issued for you to use on another order. As you can appreciate, specific ingredients and materials need to be ordered in advance to create your special cake.

Please refer to the Terms & Conditions for more information

If you are wanting to change your design please let us know immediately. Any changes must be confirmed at least 14 days before the pick up/delivery date. Depending on the changes, there may be additional costs and a revised quote will be re-issued.

Please refer to the Terms & Conditions for more information

For standard cakes and cupcakes we need at least 3 weeks notice, and for interactive cakes at least 6 weeks notice so we can plan the mechanics and tailored design for you!

Delivery prices depend on the distance from OCD’s location in the northern suburbs of Melbourne to the delivery address. Your cake needs to be paid in full before delivery can occur.

Certainly! If you don’t want fondant to cover your cake you can opt for modelling chocolate! It is a tasty option which also works well for interactive and novelty cakes.